This article is about the mailbox you use for your own day-to-day email (for example the account you read in Outlook, Apple Mail, or Rackspace webmail). It's separate from the automated email your store sends — see How Your Store Sends Email.
Why your mailbox needs its own setup
When you send an email from your Rackspace mailbox, it leaves through Rackspace's mail servers. For that mail to be trusted, your domain needs to tell the world that Rackspace is allowed to send on your behalf, and it needs a signature that proves the message is genuine — the same SPF, DKIM, and DMARC idea described in Email Authentication: SPF, DKIM & DMARC, applied to your mailbox rather than your store.
What we set up for you
When we manage your DNS, we take care of all of this so your Rackspace email is properly authenticated:
- SPF — we authorize Rackspace's mail servers in your domain's SPF record.
- DKIM — we enable DKIM signing on your Rackspace account and publish the matching key in your DNS.
- DMARC — we add a monitoring policy (
p=none) so nothing is blocked while everything settles in.
Sending from both your mailbox and your store
It's common for one domain to send both kinds of email: your personal messages through Rackspace and your automated store messages through our delivery service. That's completely fine — we make sure every legitimate sender for your domain is accounted for in a single, correct SPF record, so one doesn't interfere with the other.
If you're moving to or from Rackspace, or your mail suddenly stops being trusted, get in touch and we'll review your records. Email: support@bibliopolis.com.