Your website and your email are separate services. Even when Bibliopolis manages your DNS and/or hosts your domain name, you're free to use whichever email provider works best for you: Google Workspace, Microsoft 365, Rackspace, among many others. We simply point your MX records to the provider you choose, so your mail keeps flowing wherever it needs to go.
Email Help
The articles in this section of the Help Center cover two distinct kinds of email. Both kinds use your domain name, but they are very different in kind.
- Your store's automated email — order confirmations, shipping notices, password resets, new arrival notifications, etc. This is handled entirely by Bibliopolis through our delivery service, Postmark. See How Your Store Sends Email.
- Your own mailbox — the inbox you personally read in Outlook, Apple Mail, or a webmail app (for example you@yourbookshop.com). This is a separate service you set up with an email provider of your choice.
Does Bibliopolis host email?
Historically, yes. We offered Rackspace Email accounts, and we continue to support existing (legacy) Rackspace accounts today. Over time we've stepped back from offering email hosting as a standard part of our service, but we still make exceptions depending on your situation.
So if hosted email is something you need, the best answer is: ask us. Reach out and we'll talk through what makes the most sense for your business, whether that's a provider you set up yourself or something we help arrange.
Using your own email provider? Great — that's the norm. During the launch phase of developing your website we will assist you with configuring your DNS to assure delivery of email. See Understanding DNS and How Bibliopolis Manages It.