By default your store's email is delivered from our sending address (noreply@bookrouter.com), which keeps everything landing in the inbox. To have your email come from your own address instead, your domain needs to be verified. Verification means publishing two small records in your domain's DNS so our delivery service is authorised to sign mail as you.
Start on the Business Profile page
Open Business Profile in your admin. The email section there walks you through verification and shows you the exact records to publish: a Return-Path record and a DKIM record. After the records are in place, use the Check button on that page and it will confirm once your domain is verified. DNS changes can take anywhere from a few minutes to a few hours to take effect.
Which path is yours?
If we manage your DNS (or your domain is registered through us): you do not need to do anything technical. Let us know you would like your email to send from your own address and we will publish the records for you.
If you manage your own DNS (for example at your domain registrar, or somewhere like Cloudflare): copy the two records shown on the Business Profile page into your DNS provider, then come back and press Check. If you are not sure where your DNS is managed, we are happy to help you find out.
A note on older SPF settings
Some long-standing setups include a line like include:spf3.bibliopolis.com in the domain's SPF record. That dates from an earlier way of sending. Now that email is delivered through our current service, the Return-Path and DKIM records above are what authenticate your store's mail. If you are reviewing your DNS, this older include is generally safe to leave in place, but it is no longer required for your store email. Check with us before removing anything if you are unsure.
Recommended: add a DMARC policy
We also recommend adding a DMARC record set to monitoring (p=none) to your domain. It does not block anything, it simply completes the picture for inbox providers and lets you see who is sending as your domain. When we manage your DNS we add this for you.